Remote Workforce Manager - Real-Time Staffing & Analytics

MAXIMUS; Las Cruces (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonuses

Health Insurance

401K Matching

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Job summary

Maximus is hiring a Workforce Manager to lead workforce management operations for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling staffing resources, and monitoring performance to deliver efficient service.

A strong background in contact center workforce planning and data-driven decision making is essential. The position requires 5+ years in workforce planning, 3+ years supervising staff, and 5+ years in a contact center environment, with a Bachelor's

Qualifications

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• 3+ years of previous experience supervising/managing staff required.
• 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for the program, including staffing, performance monitoring, QA oversight, training, and subcontractor management.
• Ensure contract compliance with state/federal regulations and corporate policies.
• Manage direct reports and cost-effective operation of all project tasks.
• Collaborate with other Managers to coordinate activities and develop policies.
• Establish relationships with clients and external entities and drive process improvements.

Job description

Maximus is hiring a Workforce Manager to lead workforce management operations for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling staffing resources, and monitoring performance to deliver efficient service.

A strong background in contact center workforce planning and data-driven decision making is essential. The position requires 5+ years in workforce planning, 3+ years supervising staff, and 5+ years in a contact center environment, with a Bachelor's