Remote Workforce Manager: Forecasting & Real-Time Ops

MAXIMUS; Columbus (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Comprehensive benefits

401K retirement plan

Unlimited time off

Wellness program

Tuition reimbursement

Career development

Job summary

Maximus is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. This role leads workforce management, forecasting, scheduling staffing resources, and real-time performance monitoring to drive data-driven operational decisions.

Ideal candidates have extensive experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to optimize staffing and processes in a contact center environment.

Qualifications

• Bachelor's degree in relevant field of study and 5+ years of related professional experience or equivalent combination of education and experience.
• 3+ years of supervising/managing staff required.
• 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for the program, including staffing and performance monitoring.
• Ensure contract compliance with applicable regulations and corporate policies.
• Manage direct reports and cost-effective execution of project tasks.
• Collaborate with managers to coordinate activities and improve processes.
• Develop and implement operational policies in conjunction with stakeholders.
• Establish relationships with clients and external entities to support operations.
• Monitor performance against internal or client KPIs and drive continuous improvements.
• Lead audits of operations and coordinate corrective actions when needed.

Skills

Scheduling

Forecasting

Real-time monitoring

Team leadership

Education

Bachelor's degree in relevant field of study

Bachelor's degree in Business Administration or related field

Tools

Workforce management tools

CRM systems

Job description

Maximus is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. This role leads workforce management, forecasting, scheduling staffing resources, and real-time performance monitoring to drive data-driven operational decisions.

Ideal candidates have extensive experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to optimize staffing and processes in a contact center environment.