Remote-Eligible Workforce Manager - Real-Time Staffing

MAXIMUS; Idaho Falls (ID); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

401K plan with company match

Unlimited Time Off

Wellness program

Tuition reimbursement

Job summary

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations, forecast and schedule staffing resources, monitor performance in real time, and provide data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of professional experience, with 3+ years supervising staff.
• 5+ years in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for a program, including staffing and performance monitoring.
• Ensure contract compliance with regulations and corporate policies.
• Manage direct reports and subcontractors to deliver services.
• Collaborate with other Managers to coordinate activities.
• Develop and implement policies and procedures with stakeholders.
• Establish relationships with clients and external entities.
• Monitor key performance indicators and drive service improvements.
• Set performance goals and track achievement.

Skills

Forecasting and Scheduling

Workforce management

Data analysis

Cross-functional collaboration

Leadership

Education

Bachelor's degree

Tools

Workforce management tools

CRM systems

Job description

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations, forecast and schedule staffing resources, monitor performance in real time, and provide data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to