Workforce Manager: Real-Time Scheduling & Analytics

MAXIMUS; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Medical Insurance

Dental Insurance

Vision Insurance

401K matching

Unlimited time off

Job summary

Maximus is seeking a Workforce Manager to lead workforce planning for the Kentucky Health Benefits Exchange Team. The role entails forecasting, scheduling staff, and monitoring center performance to drive data-driven decisions.

Ideal candidates will have 5+ years in workforce planning and a track record of cross-functional collaboration to optimize staffing and operations in a contact center environment. This is contingent on contract award and requires remote-ready home office setup in the

Qualifications

• Bachelor's degree and 5+ years of relevant professional experience required.
• 3+ years of supervising/managing staff required.
• 5+ years in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for a program, including staffing and performance monitoring.
• Ensure contract compliance with all applicable regulations and policies.
• Manage direct reports and subcontractors to ensure cost-effective operations.
• Develop and implement operational policies with stakeholders.
• Establish relationships with clients and external entities.

Skills

Forecasting

Scheduling

Real-time monitoring

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM systems

Workforce management tools

Job description

Maximus is seeking a Workforce Manager to lead workforce planning for the Kentucky Health Benefits Exchange Team. The role entails forecasting, scheduling staff, and monitoring center performance to drive data-driven decisions.

Ideal candidates will have 5+ years in workforce planning and a track record of cross-functional collaboration to optimize staffing and operations in a contact center environment. This is contingent on contract award and requires remote-ready home office setup in the