Remote Workflow Automation Specialist – Life Sciences

Beckman Coulter, Inc.

United States

Remote

USD 58,000 - 87,000

Full time

14 days+

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Job summary

Beckman Coulter Life Sciences seeks a Workflow Automation Specialist to design, implement, and scale automation across the European Customer Care Team. This remote role reports to Customer Care and partners with Commercial and Technology to improve efficiency, onboarding, and customer satisfaction through data‑driven process improvements.

The role requires fluency in English, German and Spanish and experience driving standardized best practices regionally.

Qualifications

Bachelor’s degree in business, administration.
Fluency in English, German, and Spanish.
Multiple years of experience improving sales support or customer service workflows using data‑driven, process‑oriented practices.
Advanced proficiency with workflow, automation, and analytics tools, including Oracle, Salesforce, Microsoft Office/Outlook, and UIPath.

Responsibilities

Support Customer Care excellence by helping implement standardized best practices across the region.
Improve operational efficiency through workflow automation and process enhancements.
Work closely with Customer Care, Commercial, and Technology teams across regions to deliver effective solutions.
Improve customer onboarding through consistent and practical process design.
Help customers adopt scalable procurement approaches and define performance metrics, including NPS, to continuously improve customer experience.