Automation Specialist (d/f/m)

Beckman Coulter, Inc.; United States; Remoto; USD 58.000 - 87.000; Tempo pieno

Descrizione del lavoro

Beckman Coulter Life Sciences seeks a Workflow Automation Specialist to design, implement, and scale automation across the European Customer Care Team. This remote role reports to Customer Care and partners with Commercial and Technology to improve efficiency, onboarding, and customer satisfaction through data‑driven process improvements.

The role requires fluency in English, German and Spanish and experience driving standardized best practices regionally.

Competenze

• Bachelor’s degree in business, administration.
• Fluency in English, German, and Spanish.
• Multiple years of experience improving sales support or customer service workflows using data‑driven, process‑oriented practices.
• Advanced proficiency with workflow, automation, and analytics tools, including Oracle, Salesforce, Microsoft Office/Outlook, and UIPath.

Mansioni

• Support Customer Care excellence by helping implement standardized best practices across the region.
• Improve operational efficiency through workflow automation and process enhancements.
• Work closely with Customer Care, Commercial, and Technology teams across regions to deliver effective solutions.
• Improve customer onboarding through consistent and practical process design.
• Help customers adopt scalable procurement approaches and define performance metrics, including NPS, to continuously improve customer experience.

Conoscenze

Workflow automation

English fluency

German fluency

Spanish fluency

Oracle

Salesforce

Microsoft Office

UIPath

Formazione

Bachelor’s degree in business/administration

Strumenti

Oracle

Salesforce

Microsoft Office/Outlook

UIPath

Descrizione del lavoro

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life‑saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

Do you want to work in the European Customer Care Team? Do you enjoy designing, implementing, and scaling workflow automation solutions that improve efficiency, accuracy, and customer satisfaction? Then read on!

The Workflow Automation Specialist is a remote role based in Spain reporting to Customer Care.

In this role, you will have the opportunity to:

• Support Customer Care excellence by helping implement standardized best practices across the region.
• Improve operational efficiency through workflow automation and process enhancements.
• Work closely with Customer Care, Commercial, and Technology teams across regions to deliver effective solutions.
• Improve customer onboarding through consistent and practical process design.
• Help customers adopt scalable procurement approaches and define performance metrics, including NPS, to continuously improve customer experience.

The essential requirements of the job include:

• Bachelor’s degree in business, administration
• Fluency in English, German, and Spanish.
• Multiple years of experience improving sales support or customer service workflows using data‑driven, process‑oriented practices
• Advanced proficiency with workflow, automation, and analytics tools, including Oracle, Salesforce, Microsoft Office/Outlook, and UIPath

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 5% travel

It would be a plus if you also possess previous experience in:

• Knowledge of Beckman Coulter Life Sciences products
• Experience using quote‑to‑order systems and commercial operations tools
• Supporting automation or transformation initiatives within a global shared services environment
• Italian and/or French would be a plus.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.