Remote Workday Support Specialist: HCM, Payroll & Reports

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Full-time employment

Global exposure to client environments

Career growth in Workday ecosystem

Job summary

Jobgether is seeking a seasoned Workday specialist to provide Tier 2 support across client teams, covering HCM, Payroll, Benefits, Time Tracking, Recruiting, and Financials. The role emphasizes troubleshooting, root cause analysis, and knowledge-base documentation.

Responsibilities include configuring Workday processes, building reports, assisting Tier 1, and maintaining SLAs with clients. This fully remote, full-time position offers exposure to diverse client environments and time zones.

Qualifications

• 2+ years in Workday support, configuration, or administration.
• Experience with multiple Workday modules (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials).
• Hands-on Workday configuration and business process management.
• Experience creating, maintaining, and troubleshooting Workday reports and basic integrations.
• Familiarity with ITSM platforms like ServiceNow and client documentation practices.
• Strong analytical and problem-solving skills with an ability to identify root causes.
• Excellent written and verbal communication; able to interact with clients and technical teams.
• Ability to manage multiple priorities and client environments.
• Strong organizational skills and proactive issue resolution.
• Willingness to work flexible shifts overlapping with EMEA and US time zones.
• Collaborative mindset and ability to work independently within distributed teams.

Responsibilities

• Provide Tier 2 Workday functional and technical support within client teams (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials).
• Investigate, troubleshoot, and resolve escalated Workday issues related to configurations and basic integrations.
• Perform root cause analysis and propose client-specific improvements and solutions.
• Configure and optimize Workday business processes and reports per client needs and Tier 2 scope.
• Document advanced configurations and integration challenges for Tier 3 teams with thorough notes.
• Maintain incident records and knowledge base articles for self-service and efficiency.
• Guide and assist Tier 1 support to strengthen troubleshooting and service delivery.
• Build strong client relationships through proactive communication and SLA alignment.
• Manage multiple requests and priorities ensuring timely resolutions and consistent quality.
• Coordinate with Workday Managed Services Supervisor and stakeholders to uphold satisfaction and performance.

Skills

Workday support

Workday modules

Business processes

Reports

Integrations

ITSM familiarity

ServiceNow

Analytical thinking

Communication

Prioritization

Time zone overlap

Team collaboration

Tools

ServiceNow

Job description

Jobgether is seeking a seasoned Workday specialist to provide Tier 2 support across client teams, covering HCM, Payroll, Benefits, Time Tracking, Recruiting, and Financials. The role emphasizes troubleshooting, root cause analysis, and knowledge-base documentation.

Responsibilities include configuring Workday processes, building reports, assisting Tier 1, and maintaining SLAs with clients. This fully remote, full-time position offers exposure to diverse client environments and time zones.