Remote Workday Configuration & Support Specialist

NTT DATA, Europe & LATAM, Branch in USA, Inc.; United States; A distancia; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking two hands-on Workday Configuration & Support Specialists to support core enterprise operations across HCM, Financials, and cross-functional Workday areas. The role provides Tier 2/3 support, configuration, security administration, advanced reporting, integration monitoring, and ongoing improvements.

The ideal candidates will translate business requirements into scalable Workday solutions and communicate technical concepts clearly to business users.

Formación

• 3–5 years of hands-on experience with Workday configuration and advanced reporting.
• Demonstrated knowledge of Workday Business Process configuration.
• Hands-on experience developing calculated fields, custom reports, and matrix reports.
• Experience configuring Workday security groups, roles, domains, and Business Process security policies.
• Experience supporting Workday HCM, Financials, and/or cross-functional platform areas.
• Experience resolving application incidents and service requests in a Tier 2 or Tier 3 support environment.
• Experience with Workday integrations, including EIBs, Core Connectors, and/or Workday Studio.

Responsabilidades

• Provide Tier 2 and Tier 3 support for incidents and service requests.
• Troubleshoot Workday application issues and recommend sustainable solutions and system enhancements.
• Translate business requirements into scalable Workday solutions.
• Design, configure, test, and optimise end-to-end Workday Business Processes across relevant modules.
• Administer security groups, role assignments, domains, and Business Process security policies.
• Build custom reports, matrix reports, and calculated fields based on business requirements.
• Configure report-level security to ensure appropriate data visibility.
• Monitor Workday integration event logs, including EIBs, Core Connectors, and Workday Studio.
• Investigate and resolve payload and data-transfer failures.
• Evaluate, test, and implement features introduced through Workday’s semi-annual release cycles.
• Maintain standard operating procedures, system-configuration documentation, process maps, and user training guides.
• Prepare test scripts and documented sign-offs for production tenant changes.
• Produce monthly system-health dashboard reviews covering integration failures, security audits, report performance, and error trends.
• Collaborate with business teams and external Workday implementation partners.

Conocimientos

Workday configuration

Advanced reporting

Security administration

Integration monitoring

Tier 2/3 support

Business Process configuration

Workday Studio

EIB

Educación

Bachelor’s degree in Computer Science/Information Systems/Finance/HR

Herramientas

Workday HCM

Workday Business Process Configuration

Workday Reporting

Calculated Fields

Workday Security

Enterprise Interface Builder (EIB)

Core Connectors

Workday Studio

Incident and service-request management tools

Descripción del empleo

NTT DATA is seeking two hands-on Workday Configuration & Support Specialists to support core enterprise operations across HCM, Financials, and cross-functional Workday areas. The role provides Tier 2/3 support, configuration, security administration, advanced reporting, integration monitoring, and ongoing improvements.

The ideal candidates will translate business requirements into scalable Workday solutions and communicate technical concepts clearly to business users.