Remote Workday Support Specialist - HCM & Payroll

LE0024 Transforming Age Associates, LLC; Washington; Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with match

PTO

Job summary

Transforming Age is seeking a Workday Specialist to support our nonprofit organization remotely, serving as the first point of contact for Workday system support. You will manage the ticketing system and triage Level 1 issues across multiple modules to ensure timely, accurate responses for staff.

The role emphasizes customer service, problem solving, and collaboration with the HRIS team to improve processes and documentation while supporting system updates and testing.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2 years of hands‑on Workday/HRIS experience.
• Experience supporting multiple Workday modules preferred.

Responsibilities

• Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution.
• Triage Level 1 issues across Workday modules (HCM, Benefits, Absence, Time Tracking, Payroll, Financials).
• Troubleshoots issues, identifies root causes, and applies standard resolutions.
• Escalates complex issues to senior analysts with clear context.
• Communicates updates clearly to requestors and maintains ticket documentation.
• Identifies recurring issues and partners with HRIS to improve processes/docs.
• Supports testing related to system updates or configuration changes.
• Supports Transforming Age values in all responsibilities.
• Performs other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

HRIS

Workday

Ticketing system

Education

Bachelor's degree

Workday/HRIS experience

Tools

Remedy

Job description

Transforming Age is seeking a Workday Specialist to support our nonprofit organization remotely, serving as the first point of contact for Workday system support. You will manage the ticketing system and triage Level 1 issues across multiple modules to ensure timely, accurate responses for staff.

The role emphasizes customer service, problem solving, and collaboration with the HRIS team to improve processes and documentation while supporting system updates and testing.