Remote Workday Support Specialist (HCM & Payroll)

Transforming Age; Northern (KY); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with match

Generous PTO

Job summary

Transforming Age is seeking a Workday Specialist to act as the first point of contact for Workday system support. You will manage the ticketing system, triage Level 1 issues across multiple modules, and ensure timely, accurate responses to users.

This remote role emphasizes quality service in a nonprofit healthcare environment. The candidate will have 1–2 years of Workday/HRIS experience, strong communication skills, and the ability to collaborate with HRIS and HR teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience; 1–2 years of hands-on Workday/HRIS experience.
• Experience supporting multiple Workday modules highly preferred.
• Excellent customer service and communication skills, with ability to explain advanced processes to diverse user groups.
• Experience working within a ticketing system (e.g., Remedy).
• Strong troubleshooting and problem-solving skills.
• High attention to detail and commitment to data accuracy.
• Experience supporting Workday in healthcare, nonprofit, or multi-entity organizations preferred.
• Familiarity with HR, payroll, benefits, talent, or financial business processes preferred.

Responsibilities

• Serve as the primary intake point for Workday support requests and manage the ticketing system from submission to resolution.
• Triage and resolve Level 1 issues across Workday modules including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
• Troubleshoot issues, identify root causes, and apply standard resolutions per established processes.
• Escalate complex issues to senior analysts or external partners with clear documentation.
• Communicate updates clearly to requestors and ensure a positive support experience.
• Maintain accurate ticket documentation to support reporting and continuous improvement.
• Identify recurring issues and collaborate with HRIS team to improve processes, training, or documentation.
• Support testing related to system updates or configuration changes as needed.
• Support Transforming Age's Mission, Vision, and Values in all responsibilities.

Job description

Transforming Age is seeking a Workday Specialist to act as the first point of contact for Workday system support. You will manage the ticketing system, triage Level 1 issues across multiple modules, and ensure timely, accurate responses to users.

This remote role emphasizes quality service in a nonprofit healthcare environment. The candidate will have 1–2 years of Workday/HRIS experience, strong communication skills, and the ability to collaborate with HRIS and HR teams.