Corporate - Workday Specialist (Remote US)

Transforming Age; Northern (KY); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with match

Generous PTO

Job summary

Transforming Age is seeking a Workday Specialist to act as the first point of contact for Workday system support. You will manage the ticketing system, triage Level 1 issues across multiple modules, and ensure timely, accurate responses to users.

This remote role emphasizes quality service in a nonprofit healthcare environment. The candidate will have 1–2 years of Workday/HRIS experience, strong communication skills, and the ability to collaborate with HRIS and HR teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience; 1–2 years of hands-on Workday/HRIS experience.
• Experience supporting multiple Workday modules highly preferred.
• Excellent customer service and communication skills, with ability to explain advanced processes to diverse user groups.
• Experience working within a ticketing system (e.g., Remedy).
• Strong troubleshooting and problem-solving skills.
• High attention to detail and commitment to data accuracy.
• Experience supporting Workday in healthcare, nonprofit, or multi-entity organizations preferred.
• Familiarity with HR, payroll, benefits, talent, or financial business processes preferred.

Responsibilities

• Serve as the primary intake point for Workday support requests and manage the ticketing system from submission to resolution.
• Triage and resolve Level 1 issues across Workday modules including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
• Troubleshoot issues, identify root causes, and apply standard resolutions per established processes.
• Escalate complex issues to senior analysts or external partners with clear documentation.
• Communicate updates clearly to requestors and ensure a positive support experience.
• Maintain accurate ticket documentation to support reporting and continuous improvement.
• Identify recurring issues and collaborate with HRIS team to improve processes, training, or documentation.
• Support testing related to system updates or configuration changes as needed.
• Support Transforming Age's Mission, Vision, and Values in all responsibilities.

Job description

Location: 1 1 Home Office 11 Remote WA 98004 1

This role is Remote, and pays between $31.00 to 36.00 an hour DOE and location and is remote.

We offer excellent benefits including Medical, Vision, Dental, 401(k) with instant match, generous PTO, and much more!

Our Workday Specialist supports Transforming Age team members by serving as the first point of contact for Workday system support. This role manages the Workday ticketing system and triages Level 1 issues across multiple Workday modules. The Workday Specialist is customer focused, detail oriented, and committed to providing timely, accurate support that helps our teams focus on delivering high‑quality care and services.

Responsibilities

• Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution.
• Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
• Troubleshoots common issues, identify root causes, and apply standard resolutions following established processes.
• Escalate complex issues to senior analysts or external partners with thorough documentation and clear context.
• Communicates clearly and respectfully with requestors, providing updates and ensuring a positive support experience.
• Maintains accurate ticket documentation to support reporting and continuous improvement.
• Identifies recurring issues and partner with the HRIS team to improve processes, training, or documentation.
• Supports testing related to system updates or configuration changes as needed.
• Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and experience 1 to 2 years of hands‑on Workday/HRIS experience.
• Experience supporting multiple Workday modules highly preferred.
• Excellent Customer service and communication skills, with ability to explain advanced processes to a variety of user groups and tech familiarity.
• Experience working within a ticketing system (e.g. Remedy).
• Strong troubleshooting and problem‑solving skills.
• High attention to detail and commitment to data accuracy.
• Experience supporting Workday in a healthcare, nonprofit, or multi‑entity organization preferred.
• Familiarity with HR, payroll, benefits, talent, or financial business processes preferred.

Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships.