Workday Configuration & Support Specialist

NTT DATA, Europe & LATAM, Branch in USA, Inc.; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

NTT DATA is seeking two hands-on Workday Configuration & Support Specialists to support core enterprise operations across HCM, Financials, and cross-functional Workday areas. The role provides Tier 2/3 support, configuration, security administration, advanced reporting, integration monitoring, and ongoing improvements.

The ideal candidates will translate business requirements into scalable Workday solutions and communicate technical concepts clearly to business users.

Qualifications

• 3–5 years of hands-on experience with Workday configuration and advanced reporting.
• Demonstrated knowledge of Workday Business Process configuration.
• Hands-on experience developing calculated fields, custom reports, and matrix reports.
• Experience configuring Workday security groups, roles, domains, and Business Process security policies.
• Experience supporting Workday HCM, Financials, and/or cross-functional platform areas.
• Experience resolving application incidents and service requests in a Tier 2 or Tier 3 support environment.
• Experience with Workday integrations, including EIBs, Core Connectors, and/or Workday Studio.

Responsibilities

• Provide Tier 2 and Tier 3 support for incidents and service requests.
• Troubleshoot Workday application issues and recommend sustainable solutions and system enhancements.
• Translate business requirements into scalable Workday solutions.
• Design, configure, test, and optimise end-to-end Workday Business Processes across relevant modules.
• Administer security groups, role assignments, domains, and Business Process security policies.
• Build custom reports, matrix reports, and calculated fields based on business requirements.
• Configure report-level security to ensure appropriate data visibility.
• Monitor Workday integration event logs, including EIBs, Core Connectors, and Workday Studio.
• Investigate and resolve payload and data-transfer failures.
• Evaluate, test, and implement features introduced through Workday’s semi-annual release cycles.
• Maintain standard operating procedures, system-configuration documentation, process maps, and user training guides.
• Prepare test scripts and documented sign-offs for production tenant changes.
• Produce monthly system-health dashboard reviews covering integration failures, security audits, report performance, and error trends.
• Collaborate with business teams and external Workday implementation partners.

Skills

Workday configuration

Advanced reporting

Security administration

Integration monitoring

Tier 2/3 support

Business Process configuration

Workday Studio

EIB

Education

Bachelor’s degree in Computer Science/Information Systems/Finance/HR

Tools

Workday HCM

Workday Business Process Configuration

Workday Reporting

Calculated Fields

Workday Security

Enterprise Interface Builder (EIB)

Core Connectors

Workday Studio

Incident and service-request management tools

Job description

Workday Configuration & Support Specialist

LATAM

Location: 100% remote. Candidates based in Peru are preferred, but we welcome applications from professionals located across the region.Contract Rate: Rate for this position is expected to fall within a competitive market range. Final rate will be determined based on relevant experience and overall fit for the position.

NTT DATA is seeking two hands-on Workday Configuration & Support Specialists to support core enterprise operations across Human Capital Management, Financials, and cross-functional Workday platform areas.

The specialists will provide Tier 2 and Tier 3 application support, Workday configuration, security administration, advanced reporting, integration monitoring, and continuous improvement support. The ideal candidates can translate business requirements into scalable Workday solutions and communicate technical concepts clearly to business users.

Responsibilities:

• Provide Tier 2 and Tier 3 support for incidents and service requests.
• Troubleshoot Workday application issues and recommend sustainable solutions and system enhancements.
• Translate business requirements into scalable Workday solutions.
• Design, configure, test, and optimise end-to-end Workday Business Processes across relevant modules.
• Administer security groups, role assignments, domains, and Business Process security policies.
• Build custom reports, matrix reports, and calculated fields based on business requirements.
• Configure report-level security to ensure appropriate data visibility.
• Monitor Workday integration event logs, including EIBs, Core Connectors, and Workday Studio.
• Investigate and resolve payload and data-transfer failures.
• Evaluate, test, and implement features introduced through Workday’s semi-annual release cycles.
• Maintain standard operating procedures, system-configuration documentation, process maps, and user training guides.
• Prepare test scripts and documented sign-offs for production tenant changes.
• Produce monthly system-health dashboard reviews covering integration failures, security audits, report performance, and error trends.
• Collaborate with business teams and external Workday implementation partners.

Required Experience:

• 3–5 years of hands-on experience with Workday configuration and advanced reporting.
• Demonstrated knowledge of Workday Business Process configuration.
• Hands-on experience developing calculated fields, custom reports, and matrix reports.
• Experience configuring Workday security groups, roles, domains, and Business Process security policies.
• Experience supporting Workday HCM, Financials, and/or cross-functional platform areas.
• Experience resolving application incidents and service requests in a Tier 2 or Tier 3 support environment.
• Experience with Workday integrations, including EIBs, Core Connectors, and/or Workday Studio.
• Strong analytical thinking and problem-solving skills.
• Ability to translate technical concepts into clear information for business users.

Nice-to-Have:

• Workday partner certification in HCM Core, Financials Core, or Workday Reporting.
• Experience supporting Workday’s semi-annual release testing and implementation.
• Experience creating SOPs, process maps, user guides, system-health dashboards, and audit documentation.
• Experience collaborating with external Workday implementation partners.

Tools & Technologies:

• Workday HCM
• Workday Business Process Configuration
• Workday Reporting
• Calculated Fields
• Workday Security
• Enterprise Interface Builder (EIB)
• Core Connectors
• Workday Studio
• Incident and service-request management tools

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance, Human Resources, or a related field.
• Workday Pro or relevant Workday partner certifications are highly desirable.

Required Equipment: This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.

About NTT DATA

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

Equal Opportunity Employer

NTT DATAis committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.