Remote Windows IT Support Specialist (Phone Support)

Sourcefit; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Sourcefit is seeking a customer-facing tech support specialist to help users navigate software, resolve issues, and maintain a positive support experience. You will troubleshoot, document interactions, and collaborate with teammates in a fast-paced environment.

The ideal candidate has 2+ years in phone-based and Windows IT support, strong English communication, and a proactive, learning mindset. This role is remote in the United States with Pacific Time working hours.

Qualifications

• Two years of phone-based technical support experience.
• Two years of Windows IT support experience.
• Strong knowledge of Windows 10 & 11 operating systems and related devices.
• Excellent English communication skills, both verbal and written.
• Strong listening and clear communication skills.
• Ability to follow instructions, adapt quickly, and learn new tools and processes.
• High school diploma or equivalent.

Responsibilities

• Serve as the first point of contact for inbound support calls from existing customers.
• Assist users with software features, system navigation, and general application use.
• Document all interactions and technical details accurately in the CRM.
• Participate in daily ticket review meetings to track progress and ensure timely resolution.
• Follow up with clients on closed or pending tickets to confirm completion and satisfaction.
• Collaborate with internal team members to escape technical issues when necessary.
• Adhere to company procedures, service standards, and support best practices.
• Contribute to a positive, high-energy, and fast-paced team environment.

Skills

Phone support

Windows IT support

Windows 10/11

English proficiency

Communication skills

Active listening

Follow instructions

Education

High school diploma

Tools

CRM software

Job description

Sourcefit is seeking a customer-facing tech support specialist to help users navigate software, resolve issues, and maintain a positive support experience. You will troubleshoot, document interactions, and collaborate with teammates in a fast-paced environment.

The ideal candidate has 2+ years in phone-based and Windows IT support, strong English communication, and a proactive, learning mindset. This role is remote in the United States with Pacific Time working hours.