Remote Weekend Technical Support Specialist

Generac Power Systems Inc.; City of Pewaukee (WI); Remote; USD 22,000 - 32,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative to deliver the company’s “Customer First” promise. This role requires technical product knowledge and strong communication to provide accurate information, answer questions and resolve issues for customers.

The position is full-time with a weekend shift (Friday to Monday, 10 hours each) and remote work within Wisconsin. Training runs Monday-Friday; weekend support may require overtime to meet customer and

Qualifications

• 1 year of experience in a customer service role or technical troubleshooting.
• Contact Center experience with troubleshooting is preferred.
• Ability to work a weekend shift and manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive and document all customer interactions in real time via email, phone, text or chat.
• Provide accurate information and assist with installation and issue resolution.
• Troubleshoot issues and escalate complex inquiries to specialized teams when needed.
• Maintain product knowledge through ongoing training and education.
• Keep Outlook inbox, calendar, and tasks organized and up to date.
• Meet customer service metrics related to satisfaction, productivity and adherence.

Skills

Customer service

Technical troubleshooting

Communication

Education

High School Diploma or GED

Tools

Outlook

Job description

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative to deliver the company’s “Customer First” promise. This role requires technical product knowledge and strong communication to provide accurate information, answer questions and resolve issues for customers.

The position is full-time with a weekend shift (Friday to Monday, 10 hours each) and remote work within Wisconsin. Training runs Monday-Friday; weekend support may require overtime to meet customer and