On-Site Power Generation Technical Support Specialist

Generac Power Systems Inc.; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our authorized dealer network. This on-site role requires relocation to or residence near Wisconsin, with reporting into the Waukesha Headquarters.

Responsibilities include inbound calls, remote diagnostics support, and detailed case documentation. The ideal candidate has an associate degree or equivalent technical experience, with preferred

Qualifications

• Associates degree or equivalent experience in a relevant technical field.
• Bachelor’s Degree preferred.
• Bilingual Spanish is a plus for interaction with diverse dealer technicians.
• Strong customer service skills and professional communication.

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone.
• Provide accurate, timely notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation regarding product failure and improvement.
• Instruct new dealer technicians how to navigate warranty systems and submit claims electronically.

Skills

Customer service

Verbal communication

Written communication

Active listening

Troubleshooting

MS Office

Education

Associates degree or equivalent experience in relevant technical field

Bachelor’s degree

Bilingual Spanish

Tools

MS Office

Job description

Generac Power Systems Inc. is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our authorized dealer network. This on-site role requires relocation to or residence near Wisconsin, with reporting into the Waukesha Headquarters.

Responsibilities include inbound calls, remote diagnostics support, and detailed case documentation. The ideal candidate has an associate degree or equivalent technical experience, with preferred