Customer Experience Specialist

Generac Power Systems Inc.; Delaware; On-site; USD 36,000 - 48,000; Full time

Job summary

Generac Power Systems Inc. in the United States seeks a Customer Service Representative to deliver Generac’s “Customer First” promise. You will handle customer inquiries via phone, email, text or chat and document interactions in real time, ensuring accurate information and timely resolutions.

The role requires strong communication, empathy, and problem-solving skills. Work hours are 10:00am to 7:00pm, with overtime as needed to meet customer and business needs.

Qualifications

• Results oriented and goal-driven.
• Excellent verbal and written communication.
• Strong problem-solving and analytical thinking.

Responsibilities

• Receives and documents all customer interactions in real time.
• Corresponds to customer interactions via email, phone, text or chat.
• Maintains contact center metrics including customer satisfaction, productivity and adherence.
• Responds to and resolves customer inquiries and issues.
• Escalates complex inquiries to specialized teams as needed.
• Oversees data entry and calendar/email tasks.
• Flexible to work overtime hours to meet customer and business needs.

Skills

Results Oriented

Empathy

Communication

Analytical Thinking

Ability to de-escalate

Independent Initiative

Coachable

Responsibility

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Generac Power Systems Inc. in the United States seeks a Customer Service Representative to deliver Generac’s “Customer First” promise. You will handle customer inquiries via phone, email, text or chat and document interactions in real time, ensuring accurate information and timely resolutions.

The role requires strong communication, empathy, and problem-solving skills. Work hours are 10:00am to 7:00pm, with overtime as needed to meet customer and business needs.