Customer Care Specialist – Resolution & Support

Generac; New York (NY); On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bilingual Spanish is a perk

Job summary

Generac is seeking a Customer Service Representative to uphold our Customer First promise. You will be the frontline contact, using internal resources to provide accurate information and resolve issues across channels. The role requires 1 year of customer service experience and a 10:00am to 7:00pm work schedule.

You will document interactions in real time and coordinate with internal teams to ensure final resolution. Strong communication, empathy, and problem-solving skills are essential.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.

Responsibilities

• Document all customer interactions in real time.
• Correspond with customers via email, phone, text or chat.
• Maintain contact center metrics including CSAT and productivity.
• Respond to inquiries and resolve issues; escalate when needed.
• Assist with documentation or connect with appropriate department.
• Proactively seek answers using available tools.
• Escalate complex inquiries to specialized teams as needed.
• Maintain Outlook inbox, calendar, and tasks.
• Flexible to work overtime and perform data entry.

Skills

Results oriented

Empathy

Communication

Independent initiative

Analytical thinking

De-escalation

Coachable

Receptiveness

Responsibility

Forward thinking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Teams

Calendar

Job description

Generac is seeking a Customer Service Representative to uphold our Customer First promise. You will be the frontline contact, using internal resources to provide accurate information and resolve issues across channels. The role requires 1 year of customer service experience and a 10:00am to 7:00pm work schedule.

You will document interactions in real time and coordinate with internal teams to ensure final resolution. Strong communication, empathy, and problem-solving skills are essential.