Customer Experience Advocate

Generac Power Systems Inc.; Sussex (WI); Vor Ort; USD 42.000 - 55.000; Vollzeit

Benefits dieser Stelle

Bilingual Spanish

Zusammenfassung

Generac Power Systems Inc. in Sussex, WI, is seeking a Customer Service Representative to embody our Customer First promise.

You will handle inquiries across phone, email, text, and chat, document interactions in real time, and provide accurate information to resolve issues. This onsite role runs 6:00am to 3:00pm and requires 1 year of customer service experience, a high school diploma, and strong communication, empathy, and problem-solving skills.

Qualifikationen

• Results Oriented: Achieves successful outcomes

Aufgaben

• Receives and documents all customer interactions in real time
• Corresponds to customer interactions via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Responds to and resolves customer inquiries and issues
• Assists customers with documentation or connecting with the department or personnel that can provide.
• Escalates more complex inquiries or complaints appropriately to specialized teams
• Data entry
• Flexible to work overtime hours to meet customer & business need

Kenntnisse

Customer satisfaction

Communication

Empathy

Analytical thinking

Problem solving

De-escalation

Initiative

Coachability

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Generac Power Systems Inc. in Sussex, WI, is seeking a Customer Service Representative to embody our Customer First promise.

You will handle inquiries across phone, email, text, and chat, document interactions in real time, and provide accurate information to resolve issues. This onsite role runs 6:00am to 3:00pm and requires 1 year of customer service experience, a high school diploma, and strong communication, empathy, and problem-solving skills.