Remote Customer Experience Tech Specialist

DR Power LLP; City of Pewaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Generac is seeking a Customer Experience Technical Representative to deliver our Customer First promise. You will use product knowledge to answer questions, guide customers, and resolve issues remotely from Wisconsin, with on-site training required.

Shifts run Thursday through Monday, 8 hours starting between 7:00am and 10:00am CT; travel occasional. A high school diploma and 1 year of customer service or technical troubleshooting are required; training lasts 4–6 weeks.

Qualifications

• High school diploma or GED required.
• 1 year in customer service or technical support.
• Strong communication skills.

Responsibilities

• Pass product and process testing after training.
• Document all customer interactions in real time.
• Respond to inquiries via email, phone, text or chat.
• Maintain contact center metrics (CSAT, productivity, adherence).
• Escalate complex issues to specialized teams.
• Assist customers with installation and issue resolution.
• Keep product knowledge up to date through training.
• Maintain Outlook inbox, calendar, and tasks.

Skills

Customer service

Technical troubleshooting

Verbal & written communication

Education

High School Diploma or GED

Job description

Generac is seeking a Customer Experience Technical Representative to deliver our Customer First promise. You will use product knowledge to answer questions, guide customers, and resolve issues remotely from Wisconsin, with on-site training required.

Shifts run Thursday through Monday, 8 hours starting between 7:00am and 10:00am CT; travel occasional. A high school diploma and 1 year of customer service or technical troubleshooting are required; training lasts 4–6 weeks.