Remote Customer Experience Tech Specialist - WI Training

Generac; City of Pewaukee (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Generac offers a Customer Experience Technical Representative role focused on delivering excellent customer care through informed product knowledge and prompt resolutions. The position emphasizes documenting interactions in real time and guiding customers across channels.

Shifts run Thursday to Monday, 8 hours each, starting between 7:00am and 10:00am CT. This remote role requires sitting in Wisconsin for 4–6 weeks of on-site training (Mon-Fri, first shift).

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a customer service or technical troubleshooting role required.
• Excellent verbal and written communication skills required.

Responsibilities

• Pass product and process testing following training.
• Receives and documents all customer interactions in real time.
• Corresponds with customers via email, phone, text or chat.
• Maintain contact center metrics including customer satisfaction, productivity and adherence.
• Respond to and resolve customer technical and non-technical inquiries and issues.
• Assist customers with installation and issue resolution in the moment.
• Troubleshoot issues and provide accurate information in real time.
• Remain current on products, services and promotions through ongoing training.
• Escalate complex inquiries to specialized teams as needed.
• Maintain Outlook inbox, calendar, and tasks regularly.

Skills

Customer service

Technical troubleshooting

Communication

Education

High School Diploma or GED

Job description

Generac offers a Customer Experience Technical Representative role focused on delivering excellent customer care through informed product knowledge and prompt resolutions. The position emphasizes documenting interactions in real time and guiding customers across channels.

Shifts run Thursday to Monday, 8 hours each, starting between 7:00am and 10:00am CT. This remote role requires sitting in Wisconsin for 4–6 weeks of on-site training (Mon-Fri, first shift).