Remote Customer Experience Technician - WI Training

Generac Power Systems Inc; City of Pewaukee (WI); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative to deliver the company’s customer-first promise. The role requires understanding technical product information to provide informed decisions and accurate information to customers.

Work is remote with training on-site in Wisconsin for 4-6 weeks. Shifts run Thursday through Monday, eight hours per shift, start times between 7:00am and 10:00am CT.

Qualifications

• Experience in customer service and technical troubleshooting.
• Strong written and verbal communication skills.
• Ability to learn and apply product information quickly.

Responsibilities

• Log and document customer interactions in real time.
• Respond to inquiries via email, phone, text, or chat.
• Maintain customer satisfaction metrics and adherence to process.
• Assist customers with installation issues and troubleshooting on the fly.
• Escalate complex cases to specialized teams when needed.

Skills

Customer service

Technical troubleshooting

Communication

Product knowledge

Education

High School Diploma or GED

Tools

Outlook

Job description

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative to deliver the company’s customer-first promise. The role requires understanding technical product information to provide informed decisions and accurate information to customers.

Work is remote with training on-site in Wisconsin for 4-6 weeks. Shifts run Thursday through Monday, eight hours per shift, start times between 7:00am and 10:00am CT.