Remote Weekend/Holiday Intake Coordinator

RVNAhealth; Ridgefield (CT); Hybrid; USD 2,755,000 - 4,133,000; Part time

Job summary

RVNAhealth is seeking an Extended Hours Coordinator to support our Home Health and Hospice services during weekend and holiday hours. This part-time role is remote from home during scheduled hours but requires residence within commuting distance of Ridgefield, CT for onsite trainings and meetings.

The position emphasizes after-hours coordination, patient intake, and adherence to regulatory guidelines, with a focus on exceptional customer service and efficient scheduling across referrals.

Qualifications

• Required: Minimum of 2 years' healthcare experience (familiarity with medical terminology).
• Preferred: Background in community health, home health, or hospice with regulatory knowledge.
• Excellent organizational skills with ability to handle multiple priorities calmly.
• Strong customer service skills with phone communication and interpersonal abilities.
• Must reside within a reasonable commuting distance of Ridgefield, CT office and report onsite for training/meetings.

Responsibilities

• Coordinate all after‑hour and weekend home health and hospice referrals.
• Schedule patient visits based on physician orders and update schedules.
• Answer incoming calls from patients, families, and referral sources, providing timely support and information.
• Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
• Enter and manage patient intake information, insurance verification, and initial authorizations.
• Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
• Support weekend office functions including intake processing and communication with clinical teams.
• Escalate potential issues to appropriate clinical and administrative leaders as needed.
• Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
• Uphold agency policies and actively contribute to ongoing quality improvement initiatives.

Skills

Healthcare terminology

Customer service

Phone communication

Organizational skills

Multitasking

Tools

EHR/EMR systems

Job description

RVNAhealth is seeking an Extended Hours Coordinator to support our Home Health and Hospice services during weekend and holiday hours. This part-time role is remote from home during scheduled hours but requires residence within commuting distance of Ridgefield, CT for onsite trainings and meetings.

The position emphasizes after-hours coordination, patient intake, and adherence to regulatory guidelines, with a focus on exceptional customer service and efficient scheduling across referrals.