Home Health Coordinator - New Milford, CT

RVNAhealth; New Milford (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement

Paid time off

Disability insurance

Wellness program

Tuition reimbursement

Professional development

Job summary

RVNAhealth is seeking a Home Health Coordinator to schedule and coordinate patient visits across disciplines from our New Milford, CT office. The role supports clinician productivity, episode management, and patient satisfaction while collaborating with clinical teams, patients, and families.

Responsibilities include maintaining accurate schedules, SOC/ROC visits, ensuring regulatory compliance, and using scheduling systems to optimize care delivery in a fast-paced home health environment.

Qualifications

• 2+ years of healthcare experience.
• Bachelor's degree or licensed/experienced health care personnel.
• Minimum one year of community health experience preferred with knowledge of home health or hospice regulations.
• Knowledge of Medicare guidelines, episode management, and LUPA implications preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency with EHR and scheduling systems.
• Exceptional customer service skills including phone manner and ability to build relationships.

Responsibilities

• Maintain accurate patient schedules and assign visits across disciplines.
• Schedule SOC and ROC visits in the scheduling system.
• Assign and maintain a primary case manager per patient.
• Coordinate clinician coverage for absences.
• Communicate visit schedules with patients and families.

Skills

Healthcare experience

EHR proficiency

Customer service

Organizational skills

Education

Bachelor's degree or healthcare certification

Tools

Scheduling software

Job description

The Home Health Coordinator is responsible for scheduling and coordinating patient visits across disciplines to ensure timely, efficient, and compliant home health service delivery. This role supports clinician productivity, episode management, and patient satisfaction while working closely with clinical teams, patients, and families.

Location: On-site / New Milford, CT Office

Schedule: Full-Time / Monday - Friday / 8:30am -4:30pm

Key Responsibilities:

Scheduling & Care Coordination

• Maintain accurate patient schedules, ensuring all ordered visits are appropriately assigned across disciplines
• Schedule all Start of Care (SOC) and Resumption of Care (ROC) visits in the scheduling system
• Assign and maintain a primary case manager for each patient
• Coordinate clinician coverage for absences, including vacations and sick time
• Communicate with patients and families regarding visit schedules and changes

Episode Management & Compliance

• Ensure visits are completed timely to support billing, compliance, and quality outcomes
• Reconcile scheduled visits against physician orders to ensure regulatory adherence
• Monitor recertification timelines and provide weekly reminders to clinical staff
• Collaborate with clinical managers to support effective episode management
• Support scheduling strategies to minimize Low Utilization Payment Adjustments (LUPAs)
• Maintain working knowledge of Medicare guidelines and payment models

Productivity & Operational Oversight

• Monitor clinician schedules to ensure productivity expectations are met
• Run and analyze reports related to visit completion, timeliness, and scheduling accuracy
• Identify scheduling gaps, inefficiencies, or risks and proactively resolve them
• Partner with leadership to ensure balanced coverage across service territories

Communication & Collaboration

• Serve as a liaison between patients, families, clinicians, and leadership
• Communicate scheduling updates and important information to field staff
• Collaborate with interdisciplinary teams to ensure coordinated, patient-centered care

Qualifications

• 2+ years of healthcare experience required, including medical terminology.
• Bachelor's degree or licensed or experienced high level functioning Medical Assistant, CNA, Coder, or other Health care personnel experience.
• Minimum one year of community health experience preferred, with a strong knowledge base of home health or hospice and associated regulations.
• Knowledge of Medicare guidelines, episode management, and LUPA implications preferred
• Strong organizational, multitasking, and problem-solving skills
• Proficiency with EHR and scheduling systems
• Exceptional customer service skills including phone manner and ability to build relationships in a fast-paced environment.

Why RVNAhealth?

RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.

Benefits:

• medical, dental, vision, and prescription coverage
• 403(b) retirement savings
• paid time off and holidays
• employer-paid life and disability insurance
• wellness and employee assistance programs
• tuition reimbursement
• professional development opportunities
• additional voluntary benefits

Benefits are subject to eligibility requirements and plan terms.

Compensation:

The pay range listed for this position is $25.00 to $30.00 per hour and represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.