Extended Hours Coordinator - Weekend - Intake

RVNAhealth; Ridgefield (CT); Hybrid; USD 2,755,000 - 4,133,000; Part time

Job summary

RVNAhealth is seeking an Extended Hours Coordinator to support our Home Health and Hospice services during weekend and holiday hours. This part-time role is remote from home during scheduled hours but requires residence within commuting distance of Ridgefield, CT for onsite trainings and meetings.

The position emphasizes after-hours coordination, patient intake, and adherence to regulatory guidelines, with a focus on exceptional customer service and efficient scheduling across referrals.

Qualifications

• Required: Minimum of 2 years' healthcare experience (familiarity with medical terminology).
• Preferred: Background in community health, home health, or hospice with regulatory knowledge.
• Excellent organizational skills with ability to handle multiple priorities calmly.
• Strong customer service skills with phone communication and interpersonal abilities.
• Must reside within a reasonable commuting distance of Ridgefield, CT office and report onsite for training/meetings.

Responsibilities

• Coordinate all after‑hour and weekend home health and hospice referrals.
• Schedule patient visits based on physician orders and update schedules.
• Answer incoming calls from patients, families, and referral sources, providing timely support and information.
• Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
• Enter and manage patient intake information, insurance verification, and initial authorizations.
• Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
• Support weekend office functions including intake processing and communication with clinical teams.
• Escalate potential issues to appropriate clinical and administrative leaders as needed.
• Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
• Uphold agency policies and actively contribute to ongoing quality improvement initiatives.

Skills

Healthcare terminology

Customer service

Phone communication

Organizational skills

Multitasking

Tools

EHR/EMR systems

Job description

RVNA Health is seeking an Extended Hours Coordinator to join our Intake Coordination team on a part‑time basis. This role is vital in supporting our Home Health and Hospice services during weekend and holiday hours.

Schedule needed: Saturday & Sunday, 8:30 AM - 4:30 PM. Also required are 4 holidays per year.

Work Location: This position is remote from home during scheduled weekend and holiday hours, however, the incumbent must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.

Key Responsibilities

• Coordinate all after‑hour and weekend home health and hospice referrals.
• Schedule patient visits based on physician orders and update schedules accordingly.
• Answer incoming calls from patients, families, and referral sources, providing timely support and information.
• Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
• Enter and manage patient intake information, insurance verification, and initial authorizations.
• Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
• Support weekend office functions including intake processing and communication with clinical teams.
• Escalate potential issues to appropriate clinical and administrative leaders as needed.
• Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
• Uphold agency policies and actively contribute to ongoing quality improvement initiatives.

Qualifications

• Required: Minimum of 2 years' experience in healthcare (familiarity with medical terminology).
• Preferred: Background in community health, home health, or hospice with regulatory knowledge.
• Exceptional organizational skills and the ability to handle multiple priorities with calm and efficiency.
• Excellent customer service skills with strong phone communication and interpersonal abilities.
• Computer literate with the ability to navigate electronic systems and enter data accurately and timely.
• Must be available to work all weekends and four holidays per year.
• Must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.

Why RVNAhealth?

RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve‑time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.

Benefits

This position is not eligible for RVNAhealth's full employee benefits package. Part‑time employees may be eligible for benefits required by applicable law and certain organization‑sponsored programs, discounts, and professional development opportunities, where applicable.

Compensation

The pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

It will be a condition of employment at RVNAhealth to submit to a pre‑employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.