Remote Website Help Navigator & Support Agent

HRS Talent Solutions; Glendale (AZ); Remote; USD 37,000 - 40,000; Full time

Job summary

HRS Talent Solutions is hiring a Website Help Customer Service Assistant. This full-time remote role assists visitors in finding the correct published online help page for routine questions, verifies links, and explains the approved site path.

You will log the case notes and report navigation problems to content owners. Ideal candidates have strong customer service skills, attention to detail, and the ability to explain steps clearly.

Responsibilities

• Read incoming website navigation questions.
• Verify a current published article before sharing it.
• Explain a short approved route through the site.

Job description

HRS Talent Solutions is hiring a Website Help Customer Service Assistant. This full-time remote role assists visitors in finding the correct published online help page for routine questions, verifies links, and explains the approved site path.

You will log the case notes and report navigation problems to content owners. Ideal candidates have strong customer service skills, attention to detail, and the ability to explain steps clearly.