Help Center Navigator & Admin Coordinator

Hrstalentsolutions; Fayetteville (NC); Remote; USD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Website Help Centre Administration Coordinator for a remote position. You will review help articles, compare labels to the help-centre structure, and place or flag each article in the correct section to support users finding current guidance.

The work involves office administration for a website with direct customer service impact and no required coding. Training on company categories and review logs is provided.

Qualifications

• Starting abilities are careful reading, basic browser use, and willingness to ask when two topics overlap.
• Prior website or customer service employment is a plus, not a requirement.
• Company will train you on categories, publishing permissions, and review log.

Responsibilities

• Review supplied help articles and compare their approved topic labels with the help-centre structure.
• Put or flag each article in the appropriate section and maintain organization.
• Check article titles, summaries, and approved topic labels; select permitted categories in the online content system.
• Flag duplicate or conflicting placements for editorial review; keep draft and published statuses separate.
• Preview navigation after an approved change and record pages with broken links or unclear audiences.

Job description

Hrstalentsolutions is seeking a Website Help Centre Administration Coordinator for a remote position. You will review help articles, compare labels to the help-centre structure, and place or flag each article in the correct section to support users finding current guidance.

The work involves office administration for a website with direct customer service impact and no required coding. Training on company categories and review logs is provided.