Remote Help Center Navigator

Hrstalentsolutions; Chattanooga (TN); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Private workspace

Home office arrangement

Job summary

Hrstalentsolutions seeks a Help Article Navigation Assistant to support customers remotely by interpreting questions and guiding them to approved help pages. You will search the employer's knowledge base, verify article relevance, and provide a concise link with the key steps.

You will explain a routine step in plain language, ensure the article is current, and hand off unresolved issues to the proper team. Beginners are welcome, and training is provided.

Responsibilities

• Read incoming questions and search approved help pages.
• Link the relevant article with a brief explanation of the steps.
• Check that the article is current and actually addresses the issue.
• Note when no available article covers the question.
• Refer account-specific or unresolved problems to the proper team.
• Flag broken or outdated help links to the content owner.

Tools

Browsers

Job description

Hrstalentsolutions seeks a Help Article Navigation Assistant to support customers remotely by interpreting questions and guiding them to approved help pages. You will search the employer's knowledge base, verify article relevance, and provide a concise link with the key steps.

You will explain a routine step in plain language, ensure the article is current, and hand off unresolved issues to the proper team. Beginners are welcome, and training is provided.