Remote Web Hosting Support Specialist

HostPapa, Inc.

United States

Remote

USD 25,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Remote-first work across many regions

Competitive pay aligned with markets

Growth opportunities and professional;

AI tools access and experimentation

Job summary

Managed.com is a remote-first, AI-enabled company behind a family of brands including HostPapa. We’re seeking a Customer Experience Specialist to help customers solve web technology problems via phone, email, and live chat.

You’ll troubleshoot website and email issues, install and maintain WordPress, explain DNS and design tools, and assist in pre-sales, sales, and billing inquiries. French-speaking support is welcomed.

Qualifications

Experience in a technical support or helpdesk role.
Strong troubleshooting skills for websites and email systems.
Fluent in English and French (written and verbal).
Experience with web hosting platforms is a strong plus.
Customer service background or related tech role is an asset.

Responsibilities

Provide technical support via phone, email/tickets, and chat.
Resolve customers’ web technology issues by explaining hosting components and offering clear guidance.
Troubleshoot and resolve advanced website and email issues.
Install, configure, maintain, and fix errors for WordPress.
Explain DNS settings and web design tools clearly to customers.
Address and elevate pre-sales, sales, and billing inquiries as needed.
Schedule and conduct callbacks to ensure a smooth support experience.
Deliver an outstanding customer experience and help maintain high satisfaction levels.
Support French-speaking customers in their preferred language.
Support other tasks or projects as assigned to meet team needs.