Remote Client Support Specialist – Tech & CS Expert
Not Specified
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Job summary
Not Specified is seeking a remote customer support specialist to provide multi-channel assistance and troubleshoot technical issues. You will respond via tickets, phone, chat, and social media, and escalate complex cases to technical teams as needed.
The ideal candidate has 2–4 years in customer service/technical support, strong English (B2–C1), and familiarity with WordPress or Wix CMS and Zendesk. This role offers fully remote work from India and cross-functional collaboration with Europe and
Qualifications
- 2–4 years customer service/technical support experience.
- Strong English proficiency (B2–C1).
- CMS familiarity with WordPress and Wix; Zendesk experience preferred.
Responsibilities
- Provide responsive client support via tickets, phone, chat, and social media.
- Troubleshoot issues and escalate complex cases to technical teams.
Skills
Tools
Job description
Not Specified is seeking a remote customer support specialist to provide multi-channel assistance and troubleshoot technical issues. You will respond via tickets, phone, chat, and social media, and escalate complex cases to technical teams as needed.
The ideal candidate has 2–4 years in customer service/technical support, strong English (B2–C1), and familiarity with WordPress or Wix CMS and Zendesk. This role offers fully remote work from India and cross-functional collaboration with Europe and
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