Remote Web Hosting Support Specialist — Bilingual EN/FR

HostPapa Inc.

United States

Remote

USD 45,000 - 70,000

Full time

42 hours ago

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Benefits offered by this job

Remote-first work

AI tools access

Professional development

Job summary

Managed.com is a remote-first, AI-driven company offering customer support across multiple brands, including HostPapa. We seek a Customer Experience Specialist to help clients resolve web technology issues via phone, email, tickets, and live chat.

You’ll troubleshoot WordPress sites, explain DNS settings, and assist with billing inquiries while supporting French-speaking customers. The role emphasizes flexible scheduling aligned to Eastern Time, remote collaboration with global teams, and

Qualifications

Experience in a technical support or helpdesk role.
Strong troubleshooting skills, especially for websites and email systems.
Bilingual English and French communication (written and verbal).

Responsibilities

Provide technical support via phone, email/tickets, and chat.
Explain web hosting components and provide clear, actionable guidance.
Troubleshoot and resolve advanced website and email issues.
Install, configure, maintain, and fix errors for WordPress websites.
Explain DNS settings and web design tools clearly to customers.
Address and elevate pre-sales, sales, and billing inquiries as needed.
Schedule and conduct callbacks to ensure a smooth support experience.
Deliver an outstanding customer experience and maintain high satisfaction levels.
Support French-speaking customers in their preferred language.