Remote Web Hosting Support Specialist - English/Spanish
HostPapa, Inc.
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Benefits offered by this job
Job summary
Managed.com is a remote-first company behind HostPapa and other brands. We seek a Customer Experience Specialist to help customers solve web technology problems via phone, email/tickets, and live chat. You’ll troubleshoot hosting issues, install WordPress, explain DNS settings, and provide friendly guidance to ensure fast, stress-free support.
Fluency in English and Spanish is valued. This remote role offers core hours and opportunities for professional growth within a global team.
Qualifications
- Experience in a technical support or helpdesk role.
- Strong troubleshooting for websites and email systems.
- Fluent in English and Spanish (written and spoken).
- Experience with web hosting platforms is a plus.
- Customer service background or related tech role is an asset.
Responsibilities
- Provide technical support via phone, email/tickets, and chat.
- Resolve web hosting and email issues with actionable guidance.
- Install, configure, maintain, and fix errors for CMSs like WordPress.
- Explain DNS settings and web design tools clearly.
- Address pre-sales, sales, and billing inquiries as needed.
- Schedule callbacks to ensure a smooth support experience.
- Deliver outstanding customer experience and maintain high satisfaction.
- Support other tasks or projects to meet team needs.
Skills
Tools
Job description
Managed.com is a remote-first company behind HostPapa and other brands. We seek a Customer Experience Specialist to help customers solve web technology problems via phone, email/tickets, and live chat. You’ll troubleshoot hosting issues, install WordPress, explain DNS settings, and provide friendly guidance to ensure fast, stress-free support.
Fluency in English and Spanish is valued. This remote role offers core hours and opportunities for professional growth within a global team.
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