Remote Web Hosting Support Specialist (Bilingual)
HostPapa Inc.
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Benefits offered by this job
Job summary
Managed.com is seeking a Customer Experience Specialist to help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, delivering friendly and knowledgeable support that ensures fast, stress-free help.
Join a remote-first, global team with Eastern Time coverage. This role requires strong English and Spanish communication skills and experience with web hosting platforms, plus a focus
Qualifications
- Experience in a technical support or helpdesk role.
- Strong troubleshooting for websites and email systems.
- Fluent in English and Spanish (written and verbal).
- Experience with web hosting platforms is a plus.
Responsibilities
- Provide technical support via phone, email/tickets, and chat
- Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
- Troubleshoot and resolve advanced website and email issues
- Install, configure, maintain, and fix errors for content management systems like WordPress
- Explain DNS settings and web design tools in a way customers can understand
- Address and eliminate pre-sales, sales, and billing inquiries as needed
- Schedule and conduct callbacks to ensure a smooth support experience
- Deliver an outstanding customer experience and help maintain high satisfaction levels
- Support other tasks or projects as assigned to meet team and business needs
Skills
Tools
Job description
Managed.com is seeking a Customer Experience Specialist to help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, delivering friendly and knowledgeable support that ensures fast, stress-free help.
Join a remote-first, global team with Eastern Time coverage. This role requires strong English and Spanish communication skills and experience with web hosting platforms, plus a focus
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