Remote Warranty Support Specialist

Lennar USA; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Education Assistance

Adoption Assistance

Paid Parental Leave

Home Purchase Discounts

Job summary

Lennar is hiring a Customer Care Representative to support homeowners with warranty and service requests via remote channels. You will engage homeowners, review case history, and coordinate with field teams to resolve issues promptly.

Strong communication, organizational skills, and homebuilding knowledge are essential. This full-time role requires flexible hours including evenings and weekends, with opportunities to impact homeowner satisfaction.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills and understand technical aspects of residential construction.
• Availability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing documentation, homesite and case history.
• Use remote assistance tools to guide Homeowners through troubleshooting and resolution steps.
• Share guidance on warranty coverage and self-help solutions.
• Document and maintain findings, including documents, photos, and correspondence.
• Determine scope of work for warranty repairs and coordinate with Trade Partners for action.
• Ensure repairs are completed and homeowners are satisfied through proactive support.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Lennar is hiring a Customer Care Representative to support homeowners with warranty and service requests via remote channels. You will engage homeowners, review case history, and coordinate with field teams to resolve issues promptly.

Strong communication, organizational skills, and homebuilding knowledge are essential. This full-time role requires flexible hours including evenings and weekends, with opportunities to impact homeowner satisfaction.