Remote Warranty & Customer Care Specialist

Lennar USA; Irvine (CA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Education assistance

Adoption assistance

Vacation & holidays

Job summary

Lennar is seeking a Customer Care Representative to provide warranty and service support to Homeowners via remote channels and digital interactions. You will respond quickly, communicate clearly with homeowners, field teams, and Trade Partners to ensure timely issue resolution and high customer satisfaction.

The role emphasizes remote assessment, virtual technology, and professional communication, with a focus on resolving issues efficiently while upholding Lennar’s standards.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience, preferably with a homebuilder.
• Good organizational and time-management skills.
• Intermediate to advanced PC skills (Microsoft Word and Excel).

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing docs, homesite and case history.
• Use remote assistance tools to guide Homeowners through troubleshooting and resolution steps.
• Share guidance on warranty coverage and out-of-warranty items.
• Document findings and correspondence for thorough case documentation.
• Determine scope of work for repairs and coordinate with Trade Partners.
• Ensure repairs are completed and homeowners are satisfied with proactive support.
• Deliver support per Lennar’s warranty policies and quality standards.
• Process back charges and EPOs for timely payments to Trade Partners.
• Address trade partner scheduling or payment issues.
• Perform additional duties to support the division's success.

Skills

Communication

Customer Service

Time Management

Professional Attitude

Residential Construction

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Customer Care Representative to provide warranty and service support to Homeowners via remote channels and digital interactions. You will respond quickly, communicate clearly with homeowners, field teams, and Trade Partners to ensure timely issue resolution and high customer satisfaction.

The role emphasizes remote assessment, virtual technology, and professional communication, with a focus on resolving issues efficiently while upholding Lennar’s standards.