Remote Warranty Claims Specialist

RC Willey; Salt Lake City (UT); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision insurance

7 paid holidays

Employee discounts

401(k) with company match

Life insurance

Career growth opportunities

Tuition Reimbursement

Job summary

RC Willey in Salt Lake City, UT is seeking a detail-oriented Customer Service Warranty Assistant to support our Warranty Department. You will handle warranty claims, process service requests, and ensure accurate record-keeping while delivering friendly, solution-focused service.

After full training, this is a remote position based in Salt Lake City. The role emphasizes careful problem solving, clear communication, and teamwork to maintain RC Willey’s high standards of quality and efficiency,

Qualifications

• Provide professional and courteous customer support for warranty claims.
• Explain warranty coverage and service options clearly.
• Maintain accurate records of customer interactions and warranty claims.
• Stay up-to-date on company policies and product information.

Responsibilities

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties.
• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner.
• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution.
• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims.
• Maintain accurate records of customer interactions and warranty claims in company systems.
• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance.
• All other duties as assigned

Skills

Customer service

Problem solving

Interpersonal skills

Verbal communication

Active listening

Typing

Multitasking

Independent work

Job description

RC Willey in Salt Lake City, UT is seeking a detail-oriented Customer Service Warranty Assistant to support our Warranty Department. You will handle warranty claims, process service requests, and ensure accurate record-keeping while delivering friendly, solution-focused service.

After full training, this is a remote position based in Salt Lake City. The role emphasizes careful problem solving, clear communication, and teamwork to maintain RC Willey’s high standards of quality and efficiency,