Customer Service Warranty Department

RC Willey; Utah; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision insurance

7 paid holidays

Generous employee discounts

Company medical clinic

Paid parental leave

Associate referral program

Life insurance

401(k) with company match

Wellness incentives

Annual profit-sharing incentive

Career growth opportunities

Tuition Reimbursement

A fun and supportive work environment

Job summary

RC Willey is seeking a detail-oriented team member to support our Warranty Department, handling warranty claims, processing service requests, and maintaining accurate records. After full training, this is a remote position, with comprehensive benefits and opportunities for growth.

Responsibilities include assisting customers by phone, explaining coverage and options, and coordinating with internal teams and service centers to resolve issues promptly.

Qualifications

• Provide courteous support to warranty customers via phone or email.
• Explain warranty coverage clearly and accurately.
• Coordinate with internal teams to resolve claims.
• Maintain accurate warranty records in company systems.
• Stay updated on policies and product information.
• Background check and pre-employment drug screen will be conducted.

Responsibilities

• Provide professional and courteous warranty support to customers via phone, addressing inquiries and concerns.
• Clearly explain warranty coverage, terms, and service options to customers.
• Serve as liaison between customers and internal departments to facilitate issue resolution.
• Coordinate with manufacturers and service centers to resolve warranty-related claims.
• Maintain accurate records of customer interactions and warranty claims.
• Stay up to date on company policies and warranty processes.

Skills

Customer service

Problem solving

Interpersonal skills

Verbal communication

Typing accuracy

Detail oriented

Multitasking

Job description

RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.

Once fully trained, this is a remote position

Ready to Join the Team?

RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off, start accruing from day one


• Medical, dental and vision insurance


• 7 paid holidays – plus, we’re closed every Sunday


• Generous employee discounts on merchandise


• Company medical clinic


• Paid parental leave to support your growing family


• Associate referral program


• Life insurance


• 401(k) with company match to build your financial future


• Wellness incentives


• Annual profit-sharing incentive


• Career growth opportunities


• Tuition Reimbursement for continued learning


• A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture


• And more!

Key Responsibilities

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties


• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner


• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution


• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims


• Maintain accurate records of customer interactions and warranty claims in company systems


• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance


• All other duties as assigned

Skills And Qualifications

• Strong customer service, problem-solving, and interpersonal skills


• Excellent verbal communication and active listening abilities


• Ability to handle high-pressure situations with professionalism


• Proficiency in basic computer use and accurate typing


• Self-motivated with the ability to work independently and efficiently


• Strong attention to detail and ability to multitask in a fast-paced environment


• Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.