Remote Warranty Claims Specialist

RC Willey; Utah; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision insurance

7 paid holidays

Generous employee discounts

Company medical clinic

Paid parental leave

Associate referral program

Life insurance

401(k) with company match

Wellness incentives

Annual profit-sharing incentive

Career growth opportunities

Tuition Reimbursement

A fun and supportive work environment

Job summary

RC Willey is seeking a detail-oriented team member to support our Warranty Department, handling warranty claims, processing service requests, and maintaining accurate records. After full training, this is a remote position, with comprehensive benefits and opportunities for growth.

Responsibilities include assisting customers by phone, explaining coverage and options, and coordinating with internal teams and service centers to resolve issues promptly.

Qualifications

• Provide courteous support to warranty customers via phone or email.
• Explain warranty coverage clearly and accurately.
• Coordinate with internal teams to resolve claims.
• Maintain accurate warranty records in company systems.
• Stay updated on policies and product information.
• Background check and pre-employment drug screen will be conducted.

Responsibilities

• Provide professional and courteous warranty support to customers via phone, addressing inquiries and concerns.
• Clearly explain warranty coverage, terms, and service options to customers.
• Serve as liaison between customers and internal departments to facilitate issue resolution.
• Coordinate with manufacturers and service centers to resolve warranty-related claims.
• Maintain accurate records of customer interactions and warranty claims.
• Stay up to date on company policies and warranty processes.

Skills

Customer service

Problem solving

Interpersonal skills

Verbal communication

Typing accuracy

Detail oriented

Multitasking

Job description

RC Willey is seeking a detail-oriented team member to support our Warranty Department, handling warranty claims, processing service requests, and maintaining accurate records. After full training, this is a remote position, with comprehensive benefits and opportunities for growth.

Responsibilities include assisting customers by phone, explaining coverage and options, and coordinating with internal teams and service centers to resolve issues promptly.