Customer Service Warranty Department

RC Willey; Salt Lake City (UT); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision insurance

7 paid holidays

Employee discounts

401(k) with company match

Life insurance

Career growth opportunities

Tuition Reimbursement

Job summary

RC Willey in Salt Lake City, UT is seeking a detail-oriented Customer Service Warranty Assistant to support our Warranty Department. You will handle warranty claims, process service requests, and ensure accurate record-keeping while delivering friendly, solution-focused service.

After full training, this is a remote position based in Salt Lake City. The role emphasizes careful problem solving, clear communication, and teamwork to maintain RC Willey’s high standards of quality and efficiency,

Qualifications

• Provide professional and courteous customer support for warranty claims.
• Explain warranty coverage and service options clearly.
• Maintain accurate records of customer interactions and warranty claims.
• Stay up-to-date on company policies and product information.

Responsibilities

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties.
• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner.
• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution.
• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims.
• Maintain accurate records of customer interactions and warranty claims in company systems.
• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance.
• All other duties as assigned

Skills

Customer service

Problem solving

Interpersonal skills

Verbal communication

Active listening

Typing

Multitasking

Independent work

Job description

Job | Corporate Office | 33975 | Customer Service Warranty Department# Customer Service Warranty DepartmentBack To Jobs Apply Online### Location**Corporate Office** 2301 S 300 W Salt Lake City, UT 84115### Hours**Full-Time**### Starting Wage$17.75per hour### Description**Customer Service Warranty Department**RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.Once fully trained - this is a remote position based in Salt Lake City, UT**Ready to Join the Team?**RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:* Paid Time Off, start accruing from day one* Medical, dental and vision insurance* 7 paid holidays – plus, we’re closed every Sunday* Generous employee discounts on merchandise* Company medical clinic* Paid parental leave to support your growing family* Associate referral program* Life insurance* 401(k) with company match to build your financial future* Wellness incentives* Annual profit-sharing incentive* Career growth opportunities* Tuition Reimbursement for continued learning* A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture* And more!**Key Responsibilities*** Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties* Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner* Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution* Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims* Maintain accurate records of customer interactions and warranty claims in company systems* Stay up to date on company policies, warranty processes, and product information to provide accurate assistance* All other duties as assigned**Skills and Qualifications*** Strong customer service, problem-solving, and interpersonal skills* Excellent verbal communication and active listening abilities* Ability to handle high-pressure situations with professionalism* Proficiency in basic computer use and accurate typing* Self-motivated with the ability to work independently and efficiently* Strong attention to detail and ability to multitask in a fast-paced environment* Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus*To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.*