Remote Warranty Claims Specialist - Service Parts

Canon USA & Affiliates; Lansing (MI); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage the warranty claim process for service parts from a home office in the United States.

The role involves handling all entitlements from CMSU vendors, coordinating with finance, and ensuring timely returns and credits. The ideal candidate has 2 years of service parts or logistics warranty experience and a Bachelor’s degree is preferred.

Qualifications

• Experience with warranty claims processing and vendor coordination.
• Strong attention to detail and ability to publish monthly reports.

Responsibilities

• Process warranty entitlements from CMSU vendors.
• Manage approximately 3,000 warranty transactions and $16M annual reimbursement.
• Verify billings for warranty entitlements.
• File warranty claims within vendor time limits.
• Maintain a warranty database for entitlements.
• Ensure timely return of defective warranty parts to vendors.
• Ensure replacement parts or credits are received promptly.
• Collaborate with Finance to reconcile warranty receivables and open claims.
• Publish monthly warranty reports.

Skills

Warranty claims

Logistics experience

Education

Bachelor's degree

Job description

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage the warranty claim process for service parts from a home office in the United States.

The role involves handling all entitlements from CMSU vendors, coordinating with finance, and ensuring timely returns and credits. The ideal candidate has 2 years of service parts or logistics warranty experience and a Bachelor’s degree is preferred.