Remote Warranty Support Specialist

HRS Talent Solutions; Stockton (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

HRS Talent Solutions is seeking a Warranty Customer Service Representative for a remote role in the United States with a pay rate of $31 per hour. The position supports customers by following the published warranty process, gathering required information, and routing inquiries to the appropriate reviewer.

You will not determine coverage or promise replacements. The role emphasizes clear communication, accurate record-keeping, and adherence to privacy and attachment rules.

Qualifications

• No warranty industry experience required.
• Prior customer service or office administration experience is helpful.
• Able to read and explain policy guidelines clearly.

Responsibilities

• Read assigned warranty-related emails and online forms.
• Locate relevant published guidance for product category.
• Request missing detail without asking for unnecessary information.
• Connect photos and order references to the correct case.
• Explain the submission process in plain language.
• Pass claims and policy exceptions to the reviewer.
• Record current status and next owner of each inquiry.
• Follow privacy and attachment rules for customer materials.

Job description

HRS Talent Solutions is seeking a Warranty Customer Service Representative for a remote role in the United States with a pay rate of $31 per hour. The position supports customers by following the published warranty process, gathering required information, and routing inquiries to the appropriate reviewer.

You will not determine coverage or promise replacements. The role emphasizes clear communication, accurate record-keeping, and adherence to privacy and attachment rules.