Warranty Tech Specialist — ESOP & Growth Opportunities

Rocky Mountain ATV; Payson (UT); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

ESOP

Competitive compensation with regular

Tuition reimbursement

Graduation bonus and ZERO interest

Onsite cafeterias with discountedme

Excellent medical/dental/vision plans

401K with company match

PTO and holiday pay

Wellness programs and subsidized gym

Reimbursements for motorsport events

Employee discount on thousands of

Career advancement and professional

Job summary

Rocky Mountain ATV/MC is seeking a Warranty Tech Specialist to join its Customer Service Department in Payson, UT. This full-time role supports warranty processes, communicates with customers and vendors, and helps ensure timely resolution of claims.

Schedule: Monday–Friday 7:00am–3:30pm. You will assess claims, follow warranty procedures, issue return authorizations, document issues, and collaborate with teams to deliver quality service.

Qualifications

• Speak and follow up with CSR's and customers both over email and phone about warranty issues
• Assess and inspect product and warranty claims
• Follow manufacture warranty procedure and process claims
• Process Return Authorizations
• Process Returns with vendors/manufacturers to ensure timely processing of claims
• Document known issues and report issues to vendors/manufacturers
• Perform work safely and follow established work procedures
• Perform R&D assignments and tasks as assigned by Supervisor
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
• Other duties as assigned

Responsibilities

• Speak and follow up with CSR's and customers both over email and phone about warranty issues
• Assess and inspect product and warranty claims
• Follow manufacture warranty procedure and process claims
• Process Return Authorizations
• Process Returns with vendors/manufacturers to ensure timely processing of claims
• Document known issues and report issues to vendors/manufacturers
• Perform work safely and follow established work procedures
• Perform R&D assignments and tasks as assigned by Supervisor
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
• Other duties as assigned

Job description

Rocky Mountain ATV/MC is seeking a Warranty Tech Specialist to join its Customer Service Department in Payson, UT. This full-time role supports warranty processes, communicates with customers and vendors, and helps ensure timely resolution of claims.

Schedule: Monday–Friday 7:00am–3:30pm. You will assess claims, follow warranty procedures, issue return authorizations, document issues, and collaborate with teams to deliver quality service.