Warranty Coordinator: Claims & Customer Care

Stadler US; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with employer match

Generous Paid Time Off

Tuition reimbursement

Paid maternity and parental leave

Company-paid life insurance

Job summary

Stadler US is seeking a Warranty Coordinator to manage and process warranty claims, ensuring customer satisfaction and accurate records. This role involves coordinating with internal teams, vendors, and customers to resolve issues efficiently. Training will be provided in Salt Lake City, Utah, transitioning to an onsite position in Atlanta, Georgia.

The ideal candidate will have 0-2 years of experience and be proficient in Microsoft Office and CRM systems. We offer competitive pay, 401(k) matching, and generous paid time off.

Qualifications

• 0-2 years of experience in warranty coordination, customer service, or related field.
• Business fluent in English.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations and resolve conflicts calmly.

Responsibilities

• Evaluate, write, and process warranty claims and work orders.
• Review incoming warranty requests and verify their validity.
• Track parts and assess warranty coverage limits.
• Maintain organized documentation of warranty claims and service reports.
• Communicate with customers regarding warranty issues and claim status.
• Respond to inquiries and resolve disputes related to warranty coverage.
• Provide technical assistance and product information when needed.
• Work with technicians, vendors, and suppliers to determine the cause of product malfunctions.
• Collaborate with engineering and accounting departments to resolve claims and authorize payments.
• Schedule service visits and coordinate with subcontractors or service partners.
• Analyze warranty reports and identify trends or recurring issues.
• Summarize claims and labor hour reports for management review.

Skills

Organizational skills

Multitasking

Customer service

Proficiency in Microsoft Office

Fluent English

Tools

CRM systems

Job description

Stadler US is seeking a Warranty Coordinator to manage and process warranty claims, ensuring customer satisfaction and accurate records. This role involves coordinating with internal teams, vendors, and customers to resolve issues efficiently. Training will be provided in Salt Lake City, Utah, transitioning to an onsite position in Atlanta, Georgia.

The ideal candidate will have 0-2 years of experience and be proficient in Microsoft Office and CRM systems. We offer competitive pay, 401(k) matching, and generous paid time off.