Remote Warranty Claims Coordinator

Koch Engineered Solutions, LLC.; Scottsdale (AZ); Remoto; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Koch Engineered Solutions, LLC is seeking a Warranty Specialist to manage warranty claims from intake through closeout, coordinating review, remediation planning and execution. You will maintain CMMS records, liaise with internal teams, vendors, and project owners, and escalate obstacles to ensure timely, safe completion within established processes.

Remote eligible within the U.S. and not eligible for visa sponsorship, the role emphasizes proactive communication and meticulous documentation to

Competenze

• Experience coordinating projects, service work, warranty claims, construction activities, operations and maintenance activities, or a related workflow.
• Experience managing multiple concurrent workstreams, including schedules, documentation, deadlines, and open actions through completion.
• Experience coordinating work across internal teams and external stakeholders, such as vendors, service providers, or customers.
• Experience using business software to maintain records, schedules, work orders, claims, or similar workflow documentation.
• Experience identifying and escalating barriers or risks that affect project or service execution.

Mansioni

• Own assigned warranty claims from intake through closeout, including review, planning, scheduling, execution coordination, verification, and final documentation.
• Maintain accurate claim records in the computerized maintenance management system (CMMS), including claim details, supporting documentation, status updates, and closeout records.
• Coordinate with internal departments, technicians, site supervisors, vendors, and other resources to define remediation requirements, establish responsibilities, and support timely execution.
• Identify schedule, resource, material, technical, and communication barriers, and escalate unresolved issues to the Warranty Manager with the information needed to support decisions.
• Maintain timely, professional communication with third-party operations and maintenance providers and project owners regarding claim status, schedules, information needs, and closeout.
• Coordinate material requests through the purchase-order Smartsheet process and maintain the Warranty Remediation Calendar so scheduled work, milestones, dependencies, and status changes remain current and visible.
• Track multiple active claims, follow up on open actions, and identify recurring issues, documentation gaps, and opportunities to strengthen warranty processes.

Conoscenze

Warranty claim coordination

Project coordination

Cross-functional communication

CMMS/Smartsheet

Escalation management

Strumenti

CMMS

Smartsheet

Descrizione del lavoro

Koch Engineered Solutions, LLC is seeking a Warranty Specialist to manage warranty claims from intake through closeout, coordinating review, remediation planning and execution. You will maintain CMMS records, liaise with internal teams, vendors, and project owners, and escalate obstacles to ensure timely, safe completion within established processes.

Remote eligible within the U.S. and not eligible for visa sponsorship, the role emphasizes proactive communication and meticulous documentation to