Warranty Claims & Service Coordinator

Stadler US; Atlanta (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with yearly bonus

401(k) with employer match after 90+d

Paid time off and holidays

Tuition and training reimbursement

Maternity and parental leave

Company-paid life and disability

Job summary

Stadler US is seeking a Warranty Coordinator to manage and process warranty claims, ensuring customer satisfaction and keeping precise records. You will coordinate with internal teams, vendors, and customers to resolve issues efficiently and professionally.

The role involves handling claims, tracking parts, and communicating status to customers, with collaboration across engineering, accounting, and service partners.

Qualifications

• 0-2 years experience in warranty coordination, customer service, or related field.
• Business fluent in English.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations and resolve conflicts calmly.

Responsibilities

• Evaluate, write, and process warranty claims and work orders.
• Review incoming warranty requests and verify their validity.
• Track parts and assess warranty coverage limits.
• Maintain organized documentation of warranty claims and service reports.
• Communicate with customers regarding warranty issues and claim status.
• Respond to inquiries and resolve disputes related to warranty coverage.
• Provide technical assistance and product information when needed.
• Work with technicians, vendors, and suppliers to determine the cause of product malfunctions.
• Collaborate with engineering and accounting departments to resolve claims and authorize payments.
• Schedule service visits and coordinate with subcontractors or service partners.
• Analyze warranty reports and identify trends or recurring issues.
• Summarize claims and labor hour reports for management review.

Skills

Customer service

Multitasking

Organizational skills

Stress management

English fluency

Education

0-2 years experience in warranty coordination

Tools

MS Office

CRM systems

Job description

Stadler US is seeking a Warranty Coordinator to manage and process warranty claims, ensuring customer satisfaction and keeping precise records. You will coordinate with internal teams, vendors, and customers to resolve issues efficiently and professionally.

The role involves handling claims, tracking parts, and communicating status to customers, with collaboration across engineering, accounting, and service partners.