Remote Warehouse Automation Account Growth Manager

Proactive Global; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Swisslog is seeking a Customer Service Account Manager to own a portfolio of strategic accounts across the United States from a remote location. You will visit customer sites, learn how their operations run, and identify changes that lift throughput, while managing service contracts and upgrades.

Deals typically range from modest to multi-million dollars, reflecting the scale of the automation portfolio. You’ll be the customer’s advocate inside Swisslog, collaborating with engineering, service

Qualifications

• Bachelor’s degree in business, engineering, supply chain or related field, or equivalent experience.
• Experience in warehouse automation or intralogistics.
• Experience on customer sites: scoping, go-live, ramp-up or support.
• Strong written and verbal communication skills; ability to stay calm when delivering difficult messages.
• Interest in enterprise sales and ability to earn it.
• Familiarity with SAP or similar ERP systems.

Responsibilities

• Own a portfolio of strategic Swisslog customer sites and the relationships behind them.
• Walk the floor: visit sites, learn how the operation runs, and find changes that lift throughput.
• Manage service and support contracts end to end: proposals, negotiation, renewals and upgrades.
• Be the customer's voice inside Swisslog, and explain the tough bits clearly, within the contract.
• Partner with engineering, service and sales to scope and deliver solutions.
• Draft proposals and contract documents clear enough to survive a customer’s legal team.
• Own the numbers: service revenue against your accounts' targets.

Skills

Relationship management

Clear communication

Written communication

Education

Bachelor’s degree in business, engineering, supply chain or related field

Tools

SAP

Job description

Swisslog is seeking a Customer Service Account Manager to own a portfolio of strategic accounts across the United States from a remote location. You will visit customer sites, learn how their operations run, and identify changes that lift throughput, while managing service contracts and upgrades.

Deals typically range from modest to multi-million dollars, reflecting the scale of the automation portfolio. You’ll be the customer’s advocate inside Swisslog, collaborating with engineering, service