Strategic Account & Service Growth Manager

Swisslog; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Swisslog is seeking a strategic partner to own Total Customer Care for a portfolio of strategic accounts in the United States. You will build strong relationships, identify growth opportunities, and deliver exceptional service experiences that drive long-term success.

You will collaborate across teams to strengthen customer partnerships, increase service revenue, and support operational excellence while guiding contracts from design through renewal and upgrade opportunities.

Qualifications

• Bachelor's degree or equivalent in Business, Engineering, Supply Chain, or related field
• 2+ years of leadership experience
• 2+ years in customer service, customer success, or service sales, preferably in a technical environment
• Proficiency with Microsoft Office and SAP
• Basic understanding of supply chain and logistics operations
• Experience in warehouse automation, factory automation, material handling, or intralogistics preferred
• Strong business acumen including budget, financial, or P&L management
• Excellent communication and relationship-building skills

Responsibilities

• Drive ownership of total customer care for a portfolio of strategic accounts
• Build trusted relationships with key customer stakeholders and ensure outstanding experience
• Manage customer support and service contracts through lifecycle including renewal and upgrades
• Monitor and drive service revenue targets across accounts
• Identify and develop new service, modernization, and enhancement opportunities
• Develop understanding of Swisslog products to advise customers and add value
• Proactively identify product quality or performance issues affecting customers
• Provide consultative guidance on Swisslog innovations to improve performance
• Partner with internal teams to ensure seamless delivery of services

Skills

Leadership experience

Customer service

Account management

SAP

Microsoft Office

Communication

Budget / P&L management

Education

Bachelor's degree in Business, Engineering, or Supply Chain

Tools

SAP

Microsoft Office

Job description

Swisslog is seeking a strategic partner to own Total Customer Care for a portfolio of strategic accounts in the United States. You will build strong relationships, identify growth opportunities, and deliver exceptional service experiences that drive long-term success.

You will collaborate across teams to strengthen customer partnerships, increase service revenue, and support operational excellence while guiding contracts from design through renewal and upgrade opportunities.