CS Account Manager

Proactive Global; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Swisslog is seeking a Customer Service Account Manager to own a portfolio of strategic accounts across the United States from a remote location. You will visit customer sites, learn how their operations run, and identify changes that lift throughput, while managing service contracts and upgrades.

Deals typically range from modest to multi-million dollars, reflecting the scale of the automation portfolio. You’ll be the customer’s advocate inside Swisslog, collaborating with engineering, service

Qualifications

• Bachelor’s degree in business, engineering, supply chain or related field, or equivalent experience.
• Experience in warehouse automation or intralogistics.
• Experience on customer sites: scoping, go-live, ramp-up or support.
• Strong written and verbal communication skills; ability to stay calm when delivering difficult messages.
• Interest in enterprise sales and ability to earn it.
• Familiarity with SAP or similar ERP systems.

Responsabilités

• Own a portfolio of strategic Swisslog customer sites and the relationships behind them.
• Walk the floor: visit sites, learn how the operation runs, and find changes that lift throughput.
• Manage service and support contracts end to end: proposals, negotiation, renewals and upgrades.
• Be the customer's voice inside Swisslog, and explain the tough bits clearly, within the contract.
• Partner with engineering, service and sales to scope and deliver solutions.
• Draft proposals and contract documents clear enough to survive a customer’s legal team.
• Own the numbers: service revenue against your accounts' targets.

Connaissances

Relationship management

Clear communication

Written communication

Formation

Bachelor’s degree in business, engineering, supply chain or related field

Outils

SAP

Description du poste

CUSTOMER SERVICE ACCOUNT MANAGER, WAREHOUSE AUTOMATION (EXPANSION SALES)

Remote, US | Swisslog

Walk the floor. Own the accounts. Grow the business.

Most account manager jobs come with a headset and a ticket queue. This one comes with a hard hat, a customer who trusts you, and a warehouse that could be moving a lot more.

Swisslog is growing its installed-base business and hiring a Customer Service Account Manager to own a pod of strategic accounts: well-known brands that already run Swisslog automation and want more from it. Your job is Total Customer Care. Know their operation, spot where throughput is being left on the table, and turn it into upgrades, modifications and expansions. Deals typically run from $10K to a couple of million dollars.

This is not a PO desk. It's not cold-call hunting either. It's the sweet spot: customers who already know Swisslog, systems you can walk through, and a business case you build in person.

THE DAY-TO-DAY:

• Own a portfolio of strategic Swisslog customer sites and the relationships behind them
• Walk the floor: visit sites, learn how the operation runs, and find the changes that lift throughput
• Manage service and support contracts end to end: proposals, negotiation, renewals and upgrades
• Be the customer's voice inside Swisslog, and explain the tough bits clearly, within the contract, when the answer isn't the one they hoped for
• Partner with engineering, service and sales to scope and deliver solutions
• Draft proposals and contract documents clear enough to survive a customer's legal team
• Own the numbers: service revenue against your accounts' targets

YOU'RE OUR PERSON IF:

• You know warehouse automation or intralogistics from the inside, whether on the integrator, OEM, vendor or end-user side (AS/RS, shuttles, conveyors, sortation, AGV/AMR)
• You've spent real time on customer sites: scoping, go-live, ramp-up or support
• You've owned something: a project, an initiative, a site (direct reports not required)
• You communicate clearly, write well, and stay calm when the news is awkward
• You want a career in enterprise sales and you're ready to earn it
• You have a bachelor's degree in business, engineering, supply chain or a related field, or equivalent experience

Backgrounds that fit: solutions, application and sales engineers; project, implementation and customer success professionals at integrators; account managers ready for their next step; automation leaders from end-user operations.

Helpful extras: familiarity with SAP or a similar ERP, and exposure to budgets or P&L.

WHERE IT GOES:

Start here. Learn Swisslog's technology, customers and processes. As results build, move into a pure sales role within the CS group. Top performers have a route into integrated system sales. Progression depends on performance and business needs, but the path is real.

WHAT YOU GET:

• Remote within the US, with 30-40% travel to customer sites
• A manager who is a seasoned automation sales leader
• Real automation at real scale, and a seat at the table when customers decide what to build next

HOW IT WORKS:

Four steps, no mystery: a conversation with a recruiter, a short screen with Swisslog, a first-stage interview, and a final conversation with the hiring leader.

Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.