Sr. Account Manager

Top Hat Engineering Corp; Saint Petersburg (FL); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped variable pay

Tailored benefits

Opportunities for growth into leadership roles

A culture focused on customer outcomes

Job summary

Top Hat Engineering Corp is looking for a highly motivated Senior Sales Representative in Florida to drive business growth in advanced automation for warehouses. In this pivotal role, you will manage the entire sales cycle, focusing on lead generation and building client relationships.

The ideal candidate will possess a Bachelor’s degree and over 10 years of sales experience in SaaS or supply chain solutions. You will be rewarded with a competitive salary, growth opportunities, and a culture that values empathy and customer outcomes.

Qualifications

• 10+ years in account management, customer success, or sales roles.
• Proven track record of retaining and growing high-value accounts.
• Deep understanding of supply chain and advanced automation.

Responsibilities

• Identify and engage clients to expand market share.
• Serve as primary advisor for clients' evolving supply chain needs.
• Lead quarterly business reviews to enhance collaborations.

Skills

Account management

Sales expertise in SaaS

Customer success

Strategic planning

Problem-solving

Technical proficiency in CRM and Microsoft Suite

Education

Bachelor's degree in Engineering or Business Management

Tools

CRM tools

Microsoft Suite

Collaboration platforms (Slack, Teams)

Job description

Position Summary

We're seeking a highly motivated and results-driven Senior Sales Representative with a strong background in Advanced Automation within Warehouses to join our team as a dedicated "hunter" for new business. The ideal candidate will be responsible for identifying, prospecting, and closing new logos to expand our market share. This role requires a proven ability to independently manage the full sales cycle, from initial outreach to contract negotiation, with a strong emphasis on lead generation, and building a robust pipeline of new opportunities using both new and existing contacts. The successful candidate will be a strategic thinker with a tenacious spirit, leveraging their deep industry expertise to build rapport with key stakeholders and demonstrate the value of our solutions to secure new client partnerships.

Primary Duties and Responsibilities

• Drive Revenue: Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth.
• Own Key Relationships: Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands, inventory optimization, etc.) and aligning our SaaS solutions to their goals.
• Drive Expansion: Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals.
• Champion Success: Partner with various support teams to ensure seamless onboarding, adoption, and ROI realization.
• Strategic Planning: Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration.
• Voice of the Customer: Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements.
• Exceed Metrics: Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue.

Qualifications

• Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field.
• 10+ years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software.
• Proven Closer: Track record of retaining and growing high-value accounts (six, seven, or eight-figure ARR) in complex sales cycles.
• Supply Chain Savvy: Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges and how technology solves them.
• Trusted Advisor: Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights.
• Problem-Solver: Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions.
• Tech Proficiency: Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams).
• Ability to safely lift, carry, push, and pull objects weighing 40+ pounds.
• Ability to stand and walk for extended periods of time, including throughout full work shifts.
• Ability to follow safety procedures, wear required personal protective equipment, and maintain a clean and organized work area.
• Reliable attendance and punctuality, including flexibility to work extended hours.

Why Join Us

• Impact: Shape the success of industry-leading companies while advancing your career at the forefront of supply chain tech.
• Growth: Opportunities to advance into leadership roles or specialize in enterprise/strategic accounts.
• Rewards: Competitive base salary + uncapped variable pay, and benefits tailored to senior professionals.
• Culture: Join a team that values empathy, curiosity, and a relentless focus on customer outcomes.

Locations: ANYWHERE IN WITHIN THE U.S.