Strategic Service & Accounts Manager

Swisslog Holding AG; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Swisslog Holding AG in Atlanta is seeking a Customer Service Account Manager to own total customer care for strategic accounts. You will build trusted relationships, identify growth opportunities, and drive service revenue through cross-functional collaboration and proactive account management.

The role requires a Bachelor’s degree and 2+ years in leadership and customer service or service sales, plus proficiency with Microsoft Office and SAP.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field, or equivalent experience.
• 2+ years of leadership experience.
• 2+ years in customer service, customer success, or service sales, preferably in a technical environment.
• Proficiency with Microsoft Office and SAP.
• Basic understanding of supply chain and logistics operations.
• Experience in warehouse automation, factory automation, material handling, or intralogistics preferred.
• Strong business acumen, including budget, financial, or P&L management experience.
• Excellent communication, customer relationship, and problem-solving skills.

Responsibilities

• Drive the implementation of Swisslog's customer service and account growth strategy across assigned customers.
• Build trusted relationships with key customer stakeholders, and ensuring an outstanding customer experience.
• Manage customer support and service contracts throughout their full lifecycle, including design, proposal development, negotiation, renewal, reassessment, and upgrade opportunities.
• Monitor and drive budgeted service revenue targets for assigned accounts, leveraging internal resources and cross-functional partnerships to achieve business goals.
• Identify and develop new service, modernization, and enhancement opportunities within the installed customer base beyond the original project scope.
• Develop a deep understanding of Swisslog's products, solutions, and services to effectively advise customers and uncover opportunities to add value to their operations.
• Proactively identify product quality or performance issues that may impact customer satisfaction, contract profitability, warranty costs, or future business opportunities.
• Support the proposal and sales process by estimating service and support requirements for new customer opportunities.
• Provide consultative guidance to customers, helping them understand how Swisslog innovations can improve performance, efficiency, and business outcomes.
• Partner with internal teams to ensure seamless delivery of services and support, fostering a customer-centric culture across the organization.

Skills

Leadership

Customer service

Service sales

Communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Swisslog Holding AG in Atlanta is seeking a Customer Service Account Manager to own total customer care for strategic accounts. You will build trusted relationships, identify growth opportunities, and drive service revenue through cross-functional collaboration and proactive account management.

The role requires a Bachelor’s degree and 2+ years in leadership and customer service or service sales, plus proficiency with Microsoft Office and SAP.