(English C1) Technical Support Consultant, VPS & Trading

SupportYourApp; United States; Remote; USD 24,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Supportive leadership

Self-development culture

Trust-based policy

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to deliver first-line support for Windows VPS environments used in trading. You will respond to emails and chats, build customer relationships, and collaborate with developers.

Requirements include excellent English (C1), at least 6 months in tech support, VPS management, Windows Server knowledge, and familiarity with TradingView, TradeStation, NinjaTrader.

Qualifications

• Excellent English communication skills (C1 level).
• At least 6 months of experience in a technical support role.
• Hands-on experience with VPS setup and management.
• Trading experience.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer (RAM 8Gb+) with stable internet (≥50 Mbps download, ≥40 Mbps upload).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Perform first-tier troubleshooting for customers’ Windows-based VPS environments used for trading.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Tech support experience

VPS management

Trading experience

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Hardware requirements

Tools

CRM systems

Job description

Location: Bulgaria

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Perform first-tier (T1) troubleshooting for customers’ Windows-based VPS environments used for trading;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level);
• At least 6 months of experience in a technical support role;
• Hands-on experience with VPS setup and management;
• Trading experience;
• Strong understanding of Windows Server administration;
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:

• CRM systems expertise;
• Previous experience providing support via email and chat;
• Experience with other trading platforms, such as MetaTrader 4/5;
• Experience supporting customers of hosting, cloud, or trading-related products.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.